Help centre
Quick answers to questions customers ask before and during a recovery case.
SiteRespond is a managed website diagnosis and recovery company. We scan for publicly visible signs of compromise, assess the incident, provide a fixed quotation, and manage recovery through to verified completion — with a completion report and before-and-after evidence.
No. You never pay until SiteRespond has confirmed that recovery can proceed and issued a fixed quotation.
SiteRespond is the accountable party. Technical specialists in our private fulfilment network carry out remediation under our process, agreements and quality gates.
We run integrity checks, review access where in scope, and perform a post-recovery verification scan. You receive a completion report with evidence. High-risk cases may be escalated or declined.
Credentials are requested only after payment, encrypted, limited to the assigned case and revocable by the customer.
Use Get emergency help from the homepage or scan flow. We prioritise triage, confirm whether fulfilment can proceed, and quote once before any charge.