Help centre
How SiteRespond diagnoses, quotes and manages website recovery — plus Watch and Defence monitoring. Browse by topic below.
Run your first scan, request emergency help and understand what happens after public diagnosis.
Ideal for new customers.
How SiteRespond assesses incidents, issues fixed quotations and manages work through verified closure.
Ideal for customers evaluating recovery.
What SiteRespond commonly resolves, which CMS platforms we cover and when cases need specialist handling.
Ideal for all customers.
When you pay, how fixed quotations work and how recovery pricing differs from monitoring plans.
Ideal for customers before payment.
External monitoring with SiteRespond Watch and connected WordPress protection with Defence.
Ideal for site owners and agencies.
Overflow agreements, portfolio recovery and how agencies work with SiteRespond before case handoff.
Ideal for agencies and hosts.
Answers to frequent questions about specialists, credentials, emergencies and what happens after cleanup.
Ideal for all customers.
How SiteRespond imports WordPress vulnerability data, refreshes the catalog and uses it for Defence matching.
Ideal for site owners and security teams.