WordPress malware removal

Common symptoms

• Unknown admin users or unexpected password-reset emails
• Japanese or pharma SEO spam in search results
• Redirects to unrelated domains from WordPress pages
• Google Safe Browsing or Search Console security issues
• Suspicious files in wp-content, uploads or inactive themes

What a public scan can observe

The initial scan runs from the public internet — no WordPress login required. It surfaces indicators consistent with compromise before credentials are requested.

• Public redirects and injected scripts on WordPress pages
• Browser and search-warning signals
• WordPress fingerprinting from public headers and assets
• Changes to public page content and external resources
• SSL and security-header posture visible externally

What requires authenticated diagnosis

WordPress cleanup often requires hosting or wp-admin access. SiteRespond requests credentials only after payment, encrypts them for the assigned case and allows customer revocation.

• Malware in core files, plugins, themes or the database
• Backdoors in mu-plugins or server cron jobs
• Compromised wp-admin sessions or API keys
• Vulnerable plugin versions requiring inventory matching

Connected monitoring with SiteRespond Defence for WordPress provides internal inventory and vulnerability matching after recovery.

The recovery process

Backup where technically possible, remediation under approved scope, integrity checks, access review where in scope, and a post-recovery verification scan with a completion report.

Read the full recovery process

Scope and limitations

SiteRespond commonly resolves WordPress malware, redirects, SEO spam and Google warnings. We do not claim 24/7 coverage or guaranteed same-day repair until performance data supports it. High-risk data incidents may be escalated or declined.

See scope and platforms

Related questions

• When do I pay?
• Watch vs Defence monitoring
• How are credentials handled?