Recovery service

Hacked website repair

When your site is down, redirecting visitors or showing security warnings, SiteRespond assesses the incident from public evidence first — then manages recovery under one fixed quotation before you pay.

Common symptoms

Visitors redirected to spam or phishing sites
Homepage defaced or replaced with unknown content
Hosting suspended for malware or abuse
Google Safe Browsing or search console warnings
Site unreachable or returning unexpected HTTP errors

What a public scan can observe

SiteRespond starts without credentials. A free public scan checks what is visible from the internet before anyone accesses your hosting or CMS.

Unexpected redirects on public URLs
Browser and search-engine warning signals
Changes to public HTML and injected scripts
Suspicious external resources loaded on public pages
SSL and public security-posture changes

What requires authenticated diagnosis

If cleanup scope cannot be confirmed from public evidence alone, SiteRespond may quote a paid diagnosis before remediation. Credentials are requested only after payment.

Malware inside WordPress core, themes or uploads
Rogue administrator or database accounts
Server-level backdoors not visible publicly
Email or DNS compromise outside the web root

The recovery process

SiteRespond reviews evidence, confirms fulfilment can proceed and presents one fixed quotation before chargeable work. An assigned specialist completes approved remediation; a post-work verification scan and completion report close the case.

Read the full recovery process

Scope and limitations

SiteRespond commonly resolves redirects, defacement, SEO spam and hosting suspensions on WordPress and PHP sites. Serious data incidents — skimmers, confirmed exfiltration, ransomware — may require specialist incident-response handling or be declined.

See scope and platforms

Common symptoms

What a public scan can observe

What requires authenticated diagnosis

The recovery process

Scope and limitations

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